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SHIPPING & DOA INFO

Customer must be aware of their Home State's laws for importation of fish.

Payment Information

We accept the following payment methods:

  • Cash

  • Check

  • PayPal

Shipping 

Fish are shipped out via FEDEX. Other shipping options can be discussed.

We ship out Monday to Thursday, barring any holidays or other delays.

  • Combined shipping on all fish.

  • Fish are sent with great care and are healthy when packed.

  • They will come with a 40+ hour heat-pack and are double bagged for extra security.

  • Oxygen is added to each bag.
     

Local, Curbside Pick Up Available at our San Diego facility. By appointment only.

Dead on Arrival (DOA) Policy

If you are unfortunate enough to receive fish that did not survive the journey we require 2-3 clear photos of DOA livestock in the original, unopened shipping bag within 2 hours of delivery.

Fish are not guaranteed past arrival window. Opening the shipping bag ends the arrival period and without photographs, this indicates the fish are acceptable in the condition that they arrived. 

Unfortunately, we are not able to credit the delivery charges in the case of DOA.

PACKING

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